Delivery​

 

Your order means a lot to us. That’s why we use Parcelforce Express 48 for a fast, safe and fully tracked delivery service for every precious item. We use eco-friendly, 100% recyclable, sturdy packaging designed to provide enhanced protection for your treasure.

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Once your treasure has been shipped, you will receive tracking details so you can check progress through to delivery.

 

We aim to deliver your Juju Mirror Charm order within a week or Floating Feathers within 3 weeks. If you have ordered a custom design, this may take a little longer. Please note in busy periods this may be longer due to the handmade nature of these items.

 

We deliver to Mainland UK. For international deliveries, please get in touch.

 

Our express service delivery rates are:

• Juju Mirror Charms ~ £7.50

• Floating Feathers ~ £15.00

• Furniture Reimagined ~ £35.00

 

We offer free local delivery for our Saltburn customers. Once you add your delivery address – starting with “TS12 1”, you will automatically qualify for free delivery.

 

 

Returns Policy

 

If there is a problem with your order, we are here to help. Please get in touch via info@electricdaisy.co.uk.

 

You have 14 calendar days from the date you received an item to return it. Returns can only be accepted if the item is in it’s original packaging & undamaged. Please include a note with your name and order number.

 

Customers must arrange for the item(s) to be returned themselves and at their own cost. We suggest using a tracked or recorded delivery service. For high-value items we recommend you insure the costs of goods before you send them.

 

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

If 14 days have passed since the receipt of your purchase, unfortunately we are unable to offer you a refund.

 

For custom design orders, unfortunately we cannot offer a refund as it has been made to your specification. If you believe it is not what you ordered, please get in touch via info@electricdaisy.co.uk.

 

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days.

 

 

Faulty Items

 

If you have received your order and you believe an item is faulty, please contact us as soon as possible, and within 14 working days of receiving the item via info@ElectricDaisy.co.uk. We will usually ask for photos so we can understand the issue, and in some instances we may need to collect the item from you for inspection. If deemed faulty we will arrange for a replacement to be sent to you.

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